1. Grow Knowledge Base
  2. Running your program

I’m unable to log into my account. What should I do? 

Check if the Caps Lock key is enabled. Sometimes, passwords are case-sensitive, so make sure you are entering the correct capitalization. 

Clear your browser's cookies and cache. This helps eliminate any saved or cached information that may be interfering with the password reset process. 

Ensure that your new password meets the requirements. It should be between 7 and 14 characters long, providing a balance between security and usability.   

If these solutions don't work, feel free to reach out to our Grow Support team at growsupport@tradedoubler.com for further assistance.