1. Grow Knowledge Base
  2. Running your program

Why can't I access my account and how can I resolve this?

Your account might be inaccessible due to an unpaid invoice that's past its 10-day payment period. To restore your account access, you'll need to settle this overdue payment promptly. 

After your payment is received and the invoice is marked as paid, your account will be reactivated. You'll then be able to use all the features and functionalities of Grow by Tradedoubler again. 

If you've made the payment and your account remains locked, or if you're encountering any other issues, please reach out to our Grow support team. We're here to assist you.